Refund policy

Returns & Refunds

At Kāinga & Co, we want you to be happy with your purchase. If there is an issue with your order, please get in touch with us and we’ll do our best to help.

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item is:

Damaged
Defective or faulty
The incorrect item
Significantly different from what was described

Please contact us at kainga.andco@gmail.com with your order number and, where applicable, photographs of the item and packaging.

We will assess the issue and, where appropriate, arrange a repair, replacement or refund in accordance with your rights under the New Zealand Consumer Guarantees Act 1993.

If your item is faulty, damaged or incorrect, Kāinga & Co will cover reasonable return shipping costs where applicable.

How to Request a Return

To request a return for a faulty, damaged or incorrect item, please contact us at kainga.andco@gmail.com before sending anything back.

Please include your order number and a description of the issue. We will provide you with instructions on how to return the item if a return is required.

Items sent back without contacting us first may not be accepted.

Exchanges

If you have received a faulty, damaged or incorrect item, we may offer an exchange or replacement where appropriate and where stock is available.

Any exchange or replacement will be handled in accordance with your rights under New Zealand consumer law.

Refunds

If a refund is approved, it will generally be processed to the original payment method.

Once we have received and assessed the returned item, we will let you know whether your refund has been approved.

Please allow several business days for your bank or payment provider to process the refund and display it in your account.

Digital Products

Due to the nature of digital products, digital products are not eligible for refunds.

Please ensure you review the product description and any available information about the digital product before purchasing.

If you experience a technical issue accessing or downloading your digital product, please contact us at kainga.andco@gmail.com and we will do our best to assist you.

Nothing in this policy affects any rights you may have under applicable New Zealand consumer law.

Sale Items

Sale items are subject to the same consumer guarantees as full-price items.

Sale items are not eligible for refunds or exchanges unless required under New Zealand consumer law.

If you have any questions about our Returns & Refunds Policy, please contact us at:

kainga.andco@gmail.com

We’re always happy to help.